Computer Technical Support
Computer Technical Support Course Outline
Here are some of the courses offered in Computer Technical Support
to help you start working sooner than you think in a career you love:
Core curriculum skills building courses
- Introduction to Computers
- Career Management
Specialized career-focused courses
- Operating Systems
- Network Administration
- Network Security
- Configuration and Troubleshooting
- Customer Service
General Education courses for personal development
- Written Communications
- College Mathematics
Course Spotlight: Take a closer look at Network Security and Customer Service, part of the Computer Technical Support certificate at Katharine Gibbs School New York.
TC280 Network Security
This course will explore networking
safeguards and issues such as general security concepts (access
control, authentication and attacks) and cryptography. Additionally,
real-world aspects of operational/organizational, communication and
infrastructure security for an entire network will be covered.
Advantages, challenges, applications and integration of these
technologies into the computer network environment will be explored.
TC222 Customer Service
This course concentrates on developing interpersonal skills to be used
in the workplace and on understanding the role customer service plays
in business success. Skills emphasized in the course include teamwork,
helping and teaching others, serving customers, effective listening
techniques, negotiation, and working well with people from culturally
diverse backgrounds. Students are asked to provide solutions to
difficult customer service situations, thereby developing their
critical thinking skills.
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